Frequently Asked Questions
Everything you need to know about your journey to silky smooth skin.
How long does it take to see results from the Lumi IPL handset?
Most users notice a reduction in hair growth after just 3-4 treatments, with full results typically achieved after 12 sessions. Consistency is key for permanent hair removal.
Does IPL hair removal hurt?
Unlike waxing or professional laser treatments, our IPL technology is designed to be virtually painless. You may feel a slight warm sensation on the skin, but it is comfortable for most users even on sensitive areas.
What is your shipping policy?
We offer free standard shipping on all orders over $50. Once your order is processed, shipping typically takes 3-7 business days depending on your location.
Can I return my device if I am not satisfied?
Yes, we offer a 90-day money-back guarantee. If you don't see results or aren't happy with your purchase, you can return your device for a full refund within 90 days of delivery.
Is the Lumi safe to use on all skin tones?
IPL is most effective on light to medium skin tones with dark hair. It is not suitable for very dark skin tones or very light (blonde/grey) hair due to the way the technology targets melanin.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Afterpay and Klarna, allowing you to buy now and pay later.